HAND DYED YARN / PROJECT BAGS AND NOTIONS

Single or two skeins: for domestic purchases, these will be shipped unwound in a flat hank format and in a vacuumed sealed package. In this manner we are able to ship at a lesser cost to you (Lettermail with NO tracking).

Orders to the USA and elsewhere ship via UNTRACKED Small Packet Air USA or International.

Three or more skeins: Yarn will be shipped twisted into a skein, using either tracked package within Canada, and UNTRACKED Small Packet to USA. Upgrades to Expedited/Tracked Packet are available for purchase at the buyer’s expense.

International: Yarn will ship via UNTRACKED Small Packet Air Overseas.

Project bags and notions: These items will ship via Lettermail where applicable in Canada, otherwise they will ship via parcel. For the USA and International, these items will ship via UNTRACKED Small Packet Air. Tracking upgrades are available at the buyer’s expense.

ESTIMATED SHIPPING TIMES (in transit):

Canada: 4-8 business days
United States: 8-12 business days
Europe: 5-15 business days
Australia, New Zealand and Oceania: 5-15 business days

We try our best to maintain shipping estimates, but cannot guarantee them unless a shipping upgrade with a guaranteed shipping timeline is purchased. Delivery will vary depending on your local post service, annual holidays, environmental interruptions, etc. As of March 2020 and the COVID-19 pandemic, Canada Post has suspended its guaranteed delivery standards and mail delivery in general is takinglonger.

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply.

LOST / STOLEN / DELAYED PACKAGES

Smash Knits is not responsible for lost, stolen or damaged packages, or errors made by the postal system. Smash Knits is also not responsible for delays due to customs, weather, and other delays. Items are shipped to the address listed on your Etsy account, unless otherwise provided via message to seller.

DIGITAL DOWNLOADS / PATTERNS 

File delivery - Your files will be available to download as soon as payment is confirmed.